Frequently Asked Questions
Everything you need to know about our cutting-edge electronic solutions.
What is the standard shipping time for Rokid products?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund.
Do Rokid electronics come with a warranty?
Yes, all Rokid devices include a 1-year limited hardware warranty that covers manufacturing defects from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are software updates included for my device?
Absolutely. We regularly release over-the-air (OTA) software updates to improve performance, security, and add new features to your Rokid products.