Returns & Exchanges
We want you to be fully satisfied with your Rokid smart glasses and accessories. If you are not completely happy with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack your Rokid device in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for reference.
Inspection and Refund
Once our technicians inspect the returned hardware for quality assurance, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing